Wednesday, July 21, 2010

Comparison of ODG Vehicle Effectiveness

Continuing on the last post: http://webanalyticsnuggets.blogspot.com/2010/06/online-marcom-vehicle-characteristics.html
that provided an overview of each ODG vehicle, in this post we compare the different ODG vehicles on parameters like:
a) Costing Method
b) Cost of Compaign
c) Primary Effectiveness Factors
d) Tertiary Effectiveness Factors

Here we go :)



   Effectiveness Factors 
SI#Online Marcom VehicleCosting MethodCampaign Cost ($)PrimarySecondary
1BannerPer ClickthroughHigh$ SpendChoice of Site where banner placed, Messaging on the banner, Landing Page Matches Offer on Banner
2High Impact PlacementPer ClickthroughVery Very High$ SpendChoice of Site where HIP placed, Messaging on the HIP, Landing Page Matches Offer on HIP
3EmailClose to 0 for sending email; Creative & Modelling CostLow for executionNumber of email dropsChoice of right audience; Sending right offer to right audience
4AffiliatesPer Purchase, Usually 5-10% of the purchased amount is retained by affiliateMedium - payment hits margins hard on purchasesOffer attractivenessChoice of site where offer placed, Landing page showing same offer as what was placed
5Product ListingsPer Purchase, Usually 5-10% of the amount is retained by the listerMedium - payment hits margins hard on purchasesOffer attractivenessChoice of site where offer placed, Currentness of Offer
6Paid SearchPer ClickMediumKeyword Choice & PlacementEffective Bidding Strategy with Google/Yahoo (Don't bid on keywords that you can migrate to natural search); Effective Landing Pages
7Traditional Mass Media e.g: Newspaper Ads, Print, TVPer Advertisement (e.g: for an ad on the front page, in minutes for TV advertisement)HighTracking Difficult Intuition of the traditional marketing/brand manager :) ;)
8Social Media & communities (SMAC)Free for ads on your site, Pay for ads on other siteMediumCreate effective SMAC pages e.g: Good Facebook Site for your company that others want to visit

Monday, July 5, 2010

Online Marcom Vehicle Characteristics

So you are the Marcom manager trying to understand which vehicle to spend money on?
Or the marcom analyst trying to understand what are the factors that drive each marcom vehicle? Then this post is for you.

Online Marcom Vehicles can be classified into 2 buckets
Bucket 1: Those that are influenced PRIMARILY by SPEND

Banners:
Example: On a little known newssite www.ndtv.com there is a banner on the right (linking to electronics giant Siemens) and a banner on the top (linking to travel site tripadvisor.in)
You are likely to get more visits from the sites you place banners on WHEN you spend more


High Impact Placements (HIPs)
High Impact Placements (HIPs) are banners on 'extremely high' traffic sites like msn.com
Below is banner for netflix on msn.com; NetFlix will get more visits by advertising on msn.com as compared to ndtv.com; However the costs of this are huge and by the time you go to msn.com, the netflix HIP is probably gone !!

Bucket 2: Those that are influenced PRIMARILY by ACTIONS

Email:
Email is a marcom vehicle heavily influenced by the time of drops. Usually a mining algorithm run in the backend scores prospects on their likelihood to respond/make a purchase - and targeted emails are sent to this sample
These are heavily influenced by the drops - If there are a large number of drops in a particular week say 'days of deals' visits from email would be huge

Emails cost nothing to send - the only cost involved is cost of making the creatives



Bucket 3: Those that are influenced PRIMARILY by OFFER ATTRACTIVENESS

Affiliates:
Mr X has a popular blog on computers. Samsung wants to advertise there.
There are 25 other similar blogs by folks like Mr X :). Can a large company like Samsung actually go and negotiate rates/service adherence with all these 25 folks.

Now there are many other sites where Samsung would want to advertise. E.g: Places where folks get coupons e.g: Couponmountain.com,.....etc

In these cases, the companies would tie up with an affiliate network site like www.linkshare.com, www.befree.com, www.commissionjunction.com. Linkshare, BeFree, CommissionJunction - one of these would be contracted by a giant like Samsung to handle affiliate marketing. These sites would receive a portion of the payment that the end users get.

Example: Say somebody used a coupon from www.couponmountain.com and made a purchase from Samsung (ASsuming Samsung contracted Linkshare as its affiliate vendor and CouponMountain is one of the many that Linkshare engages) worth $150, out of the approximately 5-10% commission that couponmountain gets which would be between $7 and $15, a small portion would go to Linkshare.


Product Listings:
Product Listings are sites that carry your list of offers - pricing comparison sites.
Example is Deals2buy.com -> They have daily changing deals of many companies one below the other.

In deals2buy site, today, there are offers of both Samsung & canon - competitors - one below the other



In both Product Listings & Affiliates, the primary driver is "offer attractiveness" - it maybe features or maybe price


Bucket 4: Those driven primarily by PLACEMENT and CHOICE

Paid Search:
Google - "no evil" - for the user of the product - for the one that wants to see search results. But definitely not "no evil" for the advertiser. Google monetizes its wonderful search engine through advertisements.

Example: A search on "used cars" yields lot of results. However there are 2 portions marked in red, one above the search results and one on the right - called "sponsored links" -> this is an example of PAID SEARCH



The ones in the red have actually paid to be there. The ones that bid the most got on top and similarly the ones below.
If you are a seller of used cars like carwale.com, your traffic from paid search is going to be determined by:
a) Placement: Where you were placed
b) Choice: What keyword you bid on

Example: might have been better for you to have bid on a keyword of suzuki used car versus ford used car in India


Bucket 5: Traditional Marcom Media

These include TV advertisements (No way to track effectiveness easily and I am dead against using traditional mass media for e-comm sites - Ibibo.com does this and I hope somebody drives it to them :)

Also include catalogs, print media etc mailed to these folks.

No way to track effectiveness and also very expensive. I am against these

Bucket 6: New-age Social Media & Communities
These include the world of facebook, twitter, orkut......